Shipping and Delivery
Order processing time
Orders are processed within 48/72 hours from the time of order, unless the ordered products are unavailable. In case that not all products are available, the Customer will be contacted by the Amica Moda to agree on how to proceed (order cancellation, product replacement, discount voucher or refund).
Orders are processed by Amica Moda from Monday to Friday between 12.00 and 17.00. Orders placed during the weekend will be processed starting from the following Monday.
Amica Moda ships all over the world through the main international couriers.
La consegna avviene:
- Italy: within 2/3 working days.
- Europe: wothin 3/5 working days.
- Rest of the World: within 5/10 working days.
Amica Moda is not responsible for any delays due to customs operations and controls, or due to force majeure beyond the control of Amica Moda.
Delivery times may be extended if the destination is in a remote area or damaged area. In any case, the Customer can contact the courier independently and search for all the details of his shipment via the link sent.
At the time of shipment, an e-mail confirming shipment will be sent to the customer, showing the waybill code in order to be able to monitor the shipment online.
Orders are always shipped through a trusted courier and shipping costs are always paid by the buyer (except for any promotions).
Shipping costs will be calculated automatically by the system based on the total amount of the order.
The goods always travel at the buyer's risk.
Amica Moda is not responsible for any damage to the products after the goods are entrusted to the carrier for delivery to the customer.
It is possible to insure the goods against theft and accidental damage or loss, by sending an email to firstname.lastname@example.org or by indicating this choice among the additional notes during the purchase phase. Once the shipment reaches its destination, the insurance loses its validity.
Shipping insurance costs are always charged to the customer. In the event that the Customer requests shipping insurance, Amica Moda will send an email to the Customer communicating the insurance costs to be paid via PayPal or bank transfer. The goods will be shipped after Amica Moda has verified receipt of the payment.
By taking out transport insurance, purchases will be insured for the full amount. If you do not select this option, the insurance and any reimbursement will be that provided for by current regulations.
Duties and Customs fee
Any duties and customs charges are always charged to the customer.
The carrier will contact the Customer for the payment of duties at the addresses provided during the purchase phase.
Amica Moda will not be held responsible in case of delays due to customs checks or the non-payment of customs duties by the Customer.
Upon arrival of the goods, customers are requested to inspect the package and report any damage to the packaging to the courier, accepting the shipment with reserve and contact us by email at email@example.com
In fact, only with the reservation it is possible to claim against the carrier for damages deriving from transport. In the absence of a proven reserve, Amica Moda cannot be held liable for damages or shortages. All Customers who place an order establish a commercial relationship with Amica Moda and therefore undertake to accept delivery of their package.
If the package is not delivered for reasons dependent on the customer (wrong address, recipient always absent, incorrect telephone number, etc.), or if the customer refuses the delivery, the shipping costs and any customs duties will be deducted from the refund. due to the customer.
Failure to deliver
In case of non-delivery, the customer is asked to promptly contact the courier to reschedule the delivery. The Courier continues with two delivery attempts; in the event that the Customer is not available, the goods will be returned to Amica Moda. The Customer will have the right to cancel the order, but any non-delivery and storage costs will be charged to the Customer and deducted from the refund.
The Amica Moda staff remains at your disposal for any doubt you may have.