Our Customer Service will always be at your disposal and not only for the purchase, but for any doubt, request for information, advice, criticism, suggestions and much more, in order to provide an impeccable service
Monday to Friday from 9am to 7pm
Via Vergnano 27 -25125 Brescia
Contact us now: +39 030 3540929- firstname.lastname@example.org
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Amica Moda’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company Amica Moda con sede legale in via Vergnano 27-Brescia 25125, Partita IVA n. 03985300981
Amica moda sells only to traders, wholesalers, retailers and entrepreneurs and is forbidden to purchase for personal use.
The purchase transactions are regulated by the Italian Civil Code.
Acceptance of the Terms and Conditions
The order will be processed only if the customer reads and accepts these ones. Without this consent the order can not continue.
Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Amica Moda as they are used to protect your rights as a valued customer and our rights as a business.
After the purchase the customer must print these Conditions of Sales in compliance with the articles 52 and 53 D.Lgs. n. 206/2005.
Amica Moda sells its products on its website only to people that are 18 years old with a valid email address and that they can stipulate binding contracts.
Amica Moda reserves its right to not accept orders from customers that have not the requirements described.
Changes to the Terms of Service and the Website
Amica Moda is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
Access to the Website
We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Amica Moda by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Amica Moda in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
Amica Moda takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.
The prices indicated on Amica Moda are shown in Euros and do not include delivery and VAT. The delivery costs and the VAT are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed.
Because of the Internet nature, the item pictures even if made with the maximum chromatic fidelity may vary slightly to the real object also in relation to the settings of the customer's monitor.
We will always endeavour to fulfill your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 10 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality.
Amica Moda currently accepts payments through Credit Cards (Visa and MasterCard), PayPal and Bank Transfer.
If the customer will pay with the accepted credit card the payment must do when ordering. The order and the credit card will be automatically verified by the provider and once accepted the Customer will receive a confirmation email.
Amica Moda will collect the amount once the items are shipped.
If the credit card issuing institution or our provider do not authorized the payment, Amica Moda does not take the responsibility for delays or delivery failure of the items ordered.
If Amica Moda does not have all the information to proceed the payment the order will be automatically cancelled.
These payment options use advanced SSL encryption to keep your transaction secure and Amica Moda do not know at any time the Customer credit card information or the personal and patrimonial of the Customer.
You do not need to hold an account with PayPal.
Please refer to PayPal for full terms and conditions of use.
Amica Moda accepts orders with delivery to Italy, European Community and to the Extra European Countries.
The order receipt is available to the Customer Account on the website. After its emission no variations are possible.
The shipping charge is automatically calculated by the system and the Customer needs to check if, once received the order, the number of packages is the same of the one indicated on the transport document, if the package is safe and if the product is actually which one ordered.
The Customer needs to sign the delivery note and add on “with reserve of control of the integrity of the products”, this is really important because after the delivery is the only way to contest it if the products are damaged.
Amica Moda will ship the order after 7 business days from the reception of the payment.
Your order will be delivered to the address you indicated when your order was placed. The products bought on Amica Moda will be delivered to one address. We do not deliver to PO Box addresses.
Amica Moda does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event. In the event where you do not receive your package after 15 days from the order confirmation the Customer can send Us an email to email@example.com with the subject “missed delivery” with the number of the order and possible notes.
An investigation will be conducted with the courier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Right of Return
Amica Moda allows you 2 days to ask for a refund if the items you have received are not the same you have ordered or if they are damaged or defective.
You need to contact us via email firstname.lastname@example.org or via Fax +39 030 3540929 and you must indicate which products you want to return, the date of the purchase and which payment method you have used for.
After our indications you can return the product to us, at your own expense, with your invoice and a completed and signed returns coupon.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
We don’t accept any refund or returned products requests over two days from delivery.
Amica Moda will make the refund by bank transfer or by credit card transfer within 10 business days from the receipt of the items.
We use your Personal Data for commercial, promotional and sales purpose to find out potential customers for our products (inner statistics, feedback, preliminary acquisition of direct information to the conclusion of a contract or to offer a service, etc.)
Researches to evaluate the client satisfaction.
Fulfillment of obligations under the law, regulations or community legislation.
The data processing is made by qualified staff delegated by letter, telephone, telefax and through informatic automated systems; the same is made at the Amica Moda headquarter only by qualified staff to ensure security and confidentiality of the data.
Communication of data
The personal data collected by Amica Moda must communicated or processed by our trusted subjects that for fulfilling the above mentioned purposes perform operational, technical and organizational tasks.
The persona data that the Customer gives us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you.
The personal data are not communicated to third parties unless that the communication is imposed by legal obligations or is directly necessary for the required obligations.
The processed Credit Cards via Telephone/Fax/E-mail are elaborated by the safe server of PaytPal and the information are immediately cancelled.
The client can obtain:
The confirmation or not of the personal data existence even if not registered yet.
Information about the personal data origin, the modality and finality of the data processing.
The identification details of Owner and the Person in charge that can know all the personal data.
The delete, transformation anonimous or the block of the data processed and the updating and the rectification or the integration of the data that can be easy for the owner.
The Customer may also oppose, for legitimate reasons, the processing of personal data concerning him, even if pertinent to the purpose of the collection. The same may also oppose the processing of personal data relating to the sending of advertising material or, in any case, aimed at carrying out market research and commercial communication.
All the content on Amica Moda website (illustrations, texts, names, brand names, images and videos) is the property of Amica Moda. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Amica Moda All information, content and files is protected by International law concerning intellectual ownership and copyright. Amica Moda cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
Amica Moda will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
The conditions contained in this document may be modified by Amica Moda without any prior notice and will be valid from the date of publication on the www.amicamoda.it website.
Any complaints must be send to Amica Moda with registered office in Via Vergnano, 27 - 25125 Brescia - Italy.