Our Customer Service will always be at your disposal and not only for the purchase, but for any doubt, request for information, advice, criticism, suggestions and much more, in order to provide an impeccable service
Monday to Friday from 9am to 7pm
Via Vergnano 27 -25125 Brescia
Contact us now: +39 030 3540929- email@example.com
Is it to safe to shop on your site?
It is very safe to order in our website because once you place your order, you will receive a message of confirmation first with your ID number. You will also be updated about all the steps of your order until you receive it. After that our customer care is ready to reply your congratulations or request about the product you received.
Are your products processed in Italy?
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Our products are 100% Made in Italy.
Where can I see a price list?
To view prices relative to the online catalogue you have to be a registered user and access the user area using the ID and password you chose when you registered. If you haven't registered yet, click on "Register".
Can I have an invoice?
Yes of course, every sale is invoiced. You will receive the invoice with the delivery, or if you have chosen to pick up your order personally, your invoice will be given to you on delivery.
I paid my order by bank transfer. When will it be shipped?
We will proceed on shipping orders paid by bank transfer only when the credit appears in our bank account. Until then, the order is left in a state of payment pending. On average, the time is about 3－5 days. If you want your order to be processed in the fastest times, we strongly suggest you to choose a payment method such as PayPal or credit card
What do i need to do if i receive a wrong order?
Any issues with your order, please contact our customer care to this address e-mail firstname.lastname@example.org
What can i do if i receive a wrong / damaged product?
Our customers are invited to signalize damages or defects of a/the products within 15 days after they receive their order.
Then we will proceed on solving the issue in different options:
1. To ship the item(s) back for a replacement or refund. In this case the shipping costs will be on our account.
2. If this defect is not important, in agreement with the customer we can apply a discount on the defective item(s)
As our handbags have a 24 month warranty, if a product has been used by the customer and it get a problem but still in warranty period.
The customer can ship it back by paying the shipping cost, once we receive it we will repair it and pay the cost to mail it again to the customer.